1. Introduction

These Terms and Conditions (“Terms”) govern the use of the services offered by ShopFresh (“ShopFresh”) on the ShopFresh website (the “Website”). Please read these Terms carefully before using ShopFresh services or its website. Your use of ShopFresh services or its website constitutes your acceptance of and agreement to all of the terms and conditions in these Terms.

2. Use of Website

By using ShopFresh website, you confirm that you are either at least 18 years of age or are using the website under the supervision of a parent or legal guardian who is at least 18 years of age. ShopFresh grants you a non-transferable and revocable license to use the website, under the Terms described, for the purpose of shopping for items sold on the website.

3. User Account

You are the sole authorized user of any account you create with ShopFresh and are entirely responsible for all activities that occur under such account. You are responsible for maintaining the confidentiality of any account name you create as well as any password associated with such account.

4. User Submissions

The ShopFresh website may allow the submission of various kinds of communication in the form of comments, reviews, photographs, videos, comments, and other communication by users of the website. All such submissions will be considered non-confidential and will be available for ShopFresh to use as it deems fit in any medium and in any territory globally.

5. Website Content and Pricing

While care is taken to ensure the content published by ShopFresh on its website, including but not limited to product images, product names, product descriptions, product functionalities, product uses, product ingredients, and prices, is accurate and complete, errors may occur, and you hereby agree that ShopFresh will not be liable in any way for such content.

6. Order Acceptance and Cancellation

ShopFresh reserves the sole right to determine which orders to accept and process as well as the right to cancel any order at its own discretion.

7. Third-Party Websites

ShopFresh may provide web links to websites owned or operated by third parties. ShopFresh does not endorse the content or any products or services available on such websites and is not responsible for such content.

8. Use of Material

Unless otherwise stated, all rights to all materials, content, layout, images, text, and design of this website are proprietary to ShopFresh.

9. Trademarks and Copyrights

This website is owned, controlled, and operated by ShopFresh. All material on this website, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us or provided us permission to use such material.

10. Territorial Use

ShopFresh offers no guarantee that items on the ShopFresh website are appropriate or available for use in locations outside the Federal Republic of Nigeria, and accessing the ShopFresh website from territories where its contents are illegal or unlawful is prohibited and done at the user’s risk.

11. Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria and any disputes will be decided by the the applicable court of law in the Federal Republic of Nigeria.

12. Limitation of Liability

You agree that ShopFresh shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from or in connection to use of ShopFresh services or website.

13. Indemnity

You hereby indemnify and hold harmless ShopFresh, its owners, licensees, affiliates, subsidiaries, and their respective officers, directors, agents, and employees, against any losses, claims, actions, costs, damages, penalties, fines, and expenses, including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms or your violation of any law, rules, or regulations or the rights of a third party.

14. Termination

At ShopFresh discretion and without prior notice to you, ShopFresh may suspend or terminate your access to the ShopFresh website.

15. Delivery Windows

For your convenience, we offer a number of windows in which we expect to deliver your order. At checkout, you may select your preferred window, and we will make every attempt to deliver within your selected delivery window.

16. Communicating with You During Order Processing

While processing your order, we may need to contact you to discuss the availability of items in your order and any suggested replacements.

17. Access to Your Delivery Location

We always endeavour to deliver your order directly to your doorstep; however, if access to your location is limited due to a difficulty in navigating the route to your address (e.g. narrow streets, pedestrian zones, etc.), we may need to deliver your order to a nearby location, such as a local post office or a nearby delivery point. In such cases, we will inform you of the alternative delivery location and provide instructions on how to collect your order.

• Delivery Times: We aim to deliver your order within the estimated timeframe indicated at the time of ordering. However, please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, traffic congestion, or high volumes of orders.

• Order Acceptance: Please ensure that you review your order carefully before submitting it. We reserve the right to accept or reject any order in our sole discretion.

• Payment: Payment for all orders must be made in advance using a valid credit or debit card, or other payment methods accepted by us.

• Cancellations: If you wish to cancel your order, please contact us as soon as possible. We will endeavour to accommodate your request, but please note that we may not be able to cancel an order once it has been dispatched.

• Returns: If you are not satisfied with your order, you may return it within a reasonable timeframe (as determined by us). Please see our full return policy for details.

• Liability: We shall not be liable for any loss or damage arising from our failure to deliver an order, or for any delays or failures in delivery.

• Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of [insert governing law].

• Entire Agreement: These Terms and Conditions constitute the entire agreement between us and supersede all prior or contemporaneous agreements or understandings